I have read this famous quote somewhere. “Your customer does not care how much you know until they know how much you care.” This quote sums up customer service in one sentence. In this online age, you do good business without ever having met your customer. Under such circumstances, you need the best customer service tools to help you in this endeavour. This is your key to success in business. Let us look at some customer service tools to boost your customer service.
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Have a team inbox:
You work as a team. Hence, it is proper on your part to deal with customers as a team. Have a common email inbox where every team member is able to contribute towards customer care. This common inbox ensures that all customer queries come to a common location. Every employee can reply to the queries. This shows commitment on your part and is one of the best strategies for customer service.
Set up a virtual call centre:
There are people who hate interacting with call centres. At the same time, there are customers who love doing it. You have call centre tools like Five9, Aircall, and Talkdesk that give the feeling that the customer is interacting with a call centre. You can have this virtual call centre right on your desk instead of investing in outsourcing it to a foreign country. This is one of the digital customer service tools gaining in popularity in recent times.
A free mobile app can do wonders:
More than 80% of people in the world use their mobiles for shopping and other online activity. A mobile app is one of the easiest ways to be in touch with your local customers. You can provide everything to your customers through the mobile app. The mobile app is one of the best customer service methods.Surprisingly, SMS text support is also a great way to engage your customer. Have a dedicated phone number specifically for this purpose. Social media is a great way to interact and engage with your customers. You can develop a Q&A support group on Facebook.
All in One website customer service tools
There are many online customer service tools available in the market. Some of them are virtual all-in-one kinds of tools. They have a team inbox, chat forum, phone and excellent social media integration facilities.
Live Chat with your customers
Having a live chat with your customer can go a long way in understanding their issues and providing the best customer service. Prompt interaction with the customer is possible on an online basis. You experience a better conversion of the leads into business. The other advantage of using the live chat is that you can collect customer feedback instantaneously. This helps you analyse your strategy.
Knowledge integrating apps as a customer service tool
Integrating your knowledge base is very important. There are many such useful apps that help in building up such a base. In addition, you can take advantage of the fact that such apps provide the answers in a number of languages. This makes it easy for the customers to interact with your website.
Using these tools, you can achieve your customer service targets easily. These customer service tools are extremely helpful for businesses, especially the MSMEs to increase their outreach.